Monthly Archives: March 2024

RingCentral drills down the opportunities for AI to revamp customer interactions

Yesterday, chief information officer (CIO) of IT World Canada Jim Love sat down with Amir Hameed, senior vice president of worldwide solution sales and engineering, and Kevin Krempulec, Canada country manager, from cloud communications platform RingCentral, to discuss how AI can transform the conversation across both customer and employee journeys. The first step for organizations […]

Only 23 per cent of Canadians have a healthy relationship with work; AI can help, says HP

Artificial intelligence can be the key to unlocking better relationships with work, HP revealed in its new Work Relationship Index (WRI) report. “AI represents a significant opportunity to transform our work dynamics and unlock a more positive and productive environment for all,” stated Dave Shull, president of HP Workforce Solutions at HP Inc.. “To foster […]

Pilot cybersecurity training program for women to recruit third cohort

A pilot program aimed at training women and non-binary persons for careers in cybersecurity will soon start recruiting its third group of students. The program, offered to students in computer science and related courses in seven Canadian post-secondary institutions, should start looking for candidates next month for the fall academic year, said Vivian Lee, team […]